Directly from you

We collect your contact information, demographic information, personal preference information, and payment information directly. You may provide us with this information through our websites, customer service representatives, events, mobile applications, marketing activities (including contests, sweepstakes and events), third parties or any other means by which we interact with you.

From third parties

We collect your personal information from third parties, such as social media sites, data cooperatives and other third-party data sources. We may collect your identifying information, such as your name, email address, age, gender and location, from Facebook, Pinterest and Twitter, in accordance with their terms of use and privacy policies. We may also obtain your demographic information from third-party data sources so that we can provide you with more efficient and personalized services and marketing. We may also obtain legal information from third parties, such as fraud checks or warnings about your transactions, payment card declines, suspected crimes, complaints and/or claims.

We (and our service providers) use cookies, web beacons (also known as “tracking pixels”) and similar tracking technologies to automatically collect information about you when you interact with our online services or emails, including your browsing and purchasing behavior. For example, we may collect your browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device identifier or other unique identifier, the website you visited before coming to our website, the time you spent browsing or using our website, the number of times you return or other clickstream or website usage data, and emails from us that you open, forward, or click through to our website or app. We also record your journey on our website, including the pages you visit, the movements of your mouse or pointer, and the keystrokes you enter. This enables us to create a “session replay” of your visit to our website. We may combine this information with other information we collect about you and use it for a variety of purposes, such as to improve our website and your online experience, understand which areas and features of our website are popular, count visits, understand the effectiveness of campaigns, customize our communications with you, determine whether emails are opened and links in emails are clicked, and for other internal business purposes. For more information about cookies and how to disable them, see the “Cookies” section below.

We may infer or make inferences about your personal information based on other types of personal information we collect. For example, we may infer your location based on your IP address, or whether you are interested in purchasing a certain type of clothing based on your browsing behavior on our Services.

We may use your personal information for a variety of purposes, including:

Provide, maintain and improve our Services, including facilitating and improving your online shopping experience;

Provide products and services you request, or reasonably anticipate in the context of our ongoing business relationship, complete transactions, perform our contractual obligations and send you related information, including confirmations and receipts;

Process your orders, payments and account adjustments, and initiate, provide, bill and collect payment for our products and services;

Perform internal research and development and make business decisions about current and future products and services;

Respond to your comments, questions and requests and provide customer service;

Communicate with you about products, services, offers, promotions, rewards and events, and provide news and information we think will be of interest to you (for more information on how to manage For information about these communications, see “Your Choices” below);

Manage your online account and send you technical notices, updates, security alerts, and support and administrative information;

Personalize your online experience and provide advertising, content, or features that match your profile and interests;

Monitor and analyze trends, usage, and activity;

Process and deliver entries and prizes for contests, promotions, and sweepstakes;

Detect, protect against, and prevent security incidents and illegal or unauthorized activity, investigate complaints and claims, and provide other security protections, such as identity verification;

Protect users of our Services from fraudulent, malicious, deceptive, abusive, or illegal activity by others;

Debug and fix bugs in our products and services and other activities to maintain and improve the quality and security of our products and services;

Cooperate with law enforcement and protect the rights (including free speech), interests, safety, or property of Clovioo or our customers, service providers, and other third parties;

Comply with and enforce applicable laws and regulatory obligations and respond to government requests;

Enforce our policies, terms and conditions, or other agreements;

Defend or prosecute claims, disputes, or actions in court or elsewhere.

Sharing of Personal Information

If disclosure is necessary to fulfill the purpose for which the personal information was collected or a directly related purpose, we may share your personal information as follows:

With vendors, consultants, contractors, and other service providers who access personal information to perform work on our behalf and improve the products and services provided to us (for example, companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, analytics, marketing, and advertising);

In response to a request for personal information, if we believe disclosure is in compliance with any applicable law, regulation, or legal process, or is otherwise required by any applicable law, rule, or regulation;

If we believe that your actions are inconsistent with our user agreement or policies, or to protect the rights of us or any third party rights, property and safety;

In connection with or during negotiations of any merger, sale of company assets, financing, or transfer of all or a portion of our business to another company, provided that such recipient has a legal right to such information, is under a duty of confidentiality to us and undertakes to keep such information confidential;

With our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;

With our attorneys and other professional advisors as necessary for advice or to otherwise protect and manage our business interests;

Publicly post your product reviews or other User Content (if you provide it), with your consent or at your direction, in our sole discretion; and

With third parties so that we can serve advertising on our behalf and provide analytics services. For more information on such sharing, see the “Advertising and Analytics” section below.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Advertising and Analytics

We employ third parties to serve advertising on our behalf and provide analytics services on our behalf. These entities may use cookies, web beacons, and other technologies to collect personal information about your use of our website, such as your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. We and others may use this personal information to analyze and track data, determine the popularity of certain content, deliver ads and content tailored to your interests on our website and other websites, and better understand your online activities. You can also opt out of receiving targeted ads. Please note that you will need to update this option on each device and browser you use to access our services.

We may also work with third parties, such as Facebook and Instagram, to serve you tailored ads on their platforms. If you do not want to see tailored ads from us, you can generally opt out by changing your account settings or preferences on those platforms.

The period for which we retain personal information depends on business needs and legal requirements. We retain personal information for the period necessary for the purposes for which the personal information was collected and processed and any other permitted related purposes, as permitted or required by applicable law. For example, we may retain certain transaction details and correspondence records until the expiration of claims arising from the transaction.

In providing the Services, we do not knowingly collect personal information from children under the age of 18, unless we have obtained prior consent from the child’s parent or guardian. We are not aware of any actual instances of selling or sharing personal information of consumers under the age of 18. If you have reason to believe that a child has provided us with personal information through the Services, please contact us at talk@clovioo.com and we will endeavor to delete such personal information from our database, unless we have obtained prior consent from the child’s parent or guardian.

Your Online Clovioo Account

You can update, correct, or delete certain information stored in your Clovioo online account at any time by logging into your Clovioo online account and going to the “My Account” page. To delete your online account, please email talk@clovioo.com. Please note that if you request deletion of your account, we may retain certain of your personal information (such as transaction information) and other cached or archived copies of your personal information for as long as necessary to fulfill the purposes for which the information was collected or used, including as required by law or for legitimate business purposes. If you request deletion of your personal data, you may lose your account, order history, personalized web experience, loyalty points and certificates, recently earned coupons, and promotional emails sent to your inbox. If you have additional questions about your account, please “Contact Us.”

We aim to send you only communications that you may wish to receive. Regardless of whether you choose to receive or do not opt ​​out of receiving promotional materials that we send by collecting your personal information, we may periodically contact you by postal mail and/or email. We plan to use your name, contact and demographic information to market or advertise events offered or arranged by us or third parties. We will not use your personal information for such purposes without your consent.

You may opt out of receiving promotional communications from us at any time by:

To opt out of direct mailings (such as catalogs and postcards): please contact us at talk@clovioo.com.

To opt out of promotional emails and text messages: please follow the instructions provided in those communications or contact us at talk@clovioo.com.

Please note that “opting out” of receiving promotional emails will not prevent us from sending you marketing or advertising content that has already been generated for distribution or queued for transmission, unless we are able to implement your request. We may continue to send you non-promotional emails, such as emails about your account or our ongoing business relationship.

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this may affect the availability and functionality of our website. For more information, please see our Cookie Policy. By continuing to browse our website, you consent to our use of cookies and to our storage and access of cookies, IP addresses, and other methods to collect website usage data and enhance your online experience. We have established processes whereby you can submit requests for personal information.

You may designate an authorized agent to make a request on your behalf on our website through our contact form. If you are an authorized agent and wish to submit a consumer privacy request on behalf of another person as permitted by applicable law, you must verify to our satisfaction your legal authority to act on that person’s behalf, as well as the identities of you and that person, before we can fulfill your request.

Subject to applicable law, we may deny a request to delete some or all of your information if we determine that a lawful basis for retaining the information is necessary, including because the information is necessary to (i) complete a transaction or perform a contract between us; (ii) ensure security; (iii) debug or fix errors; (iv) exercise legal rights; (v) comply with other laws or legal obligations; (vi) conduct research; (vii) enable internal uses that are reasonably consistent with reasonable consumer expectations; or (viii) use the information internally in a lawful manner that is compatible with the context in which you provided the information.

To appeal our decision regarding your request, you may follow the instructions in our response denying your request.

Categories of Personal Data Disclosed for Business Purposes

We disclose your personal information to our service providers and third parties for business purposes, such as operational purposes and other purposes related to providing services to you. For more information about the business purposes for which we disclose personal information, see “Uses of Personal Information” and “Information Collected” to understand the types of information that may be shared.

We do not sell consumers’ personal information in exchange for money. Instead, Clovioo sometimes shares personal information to provide personalized services or customized offers to customers to enhance your shopping experience through our Services or other channels. We may also share personal information with third-party marketing partners who may use personal information for marketing and commercial purposes. Depending on the circumstances and contractual obligations, such sharing may be considered a “sale” or “sharing” under applicable law, and you have the right to ask us to stop such sharing as described above. Such sharing may include:

Identifiers, such as device or browser identifiers; cookies, beacons, pixel tags, mobile advertising identifiers and similar technologies; customer numbers, IP addresses, online identifiers and other forms of persistent identifiers;

Commercial information, including records of products or services purchased, obtained or considered, and other purchasing or consumption history;

Internet and other electronic network activity information, including but not limited to browsing history, search history, and information about your interactions with websites, applications or marketing; and

Inferences drawn from any of the above information to create a profile reflecting your preferences and behaviors.

Clovioo does not use sensitive personal information or sensitive data as defined by applicable law for any purpose other than as permitted by applicable law.

Data Security Measures

We are committed to protecting the security of your personal information. Our employees are trained on the importance of privacy and personal information protection. We plan to limit access to personal information within Clovioo to those directly involved in providing services to you. We will also regularly review security measures to ensure that personal information is protected from loss and unauthorized or accidental access, use, disclosure, modification and deletion.

Our website may contain links to other websites operated by third parties.

We are not responsible for the privacy practices of these third-party websites. We cannot control the content of the linked websites or how they handle your personal information. You should review the privacy policies of such third-party websites to understand how they may use your personal information.

By using the Internet services we provide, you consent to our use of your personal information in the manner described above. You further consent to our use of your personal information for the purposes described above and for other ancillary purposes.

If you have any questions or comments about our privacy practices, you can contact us by sending an email to talk@clovioo.com.