Shipping Policy
Thank you for choosing Clovioo. To ensure you get the best shopping experience, our shipping policy is as follows:
1. Shipping Time
Order Processing Time: Orders are usually processed and shipped within 1-2 business days after receipt. In case of holidays or special circumstances, the processing time may be delayed.
Shipping Time: Standard shipping usually takes 7-15 business days. Expedited shipping can be selected at checkout and will be delivered within 3-5 business days.
2. Shipping Method
We provide a variety of shipping methods to provide you with the best shopping experience. The specific shipping methods are as follows: DHL, FedEx, EMS, TNT, UPS.
3. Shipping Fees
Standard Shipping: Free shipping for orders over $50, and a fixed rate of $6.99 for orders below this amount.
Free Shipping: We will provide free standard shipping service for eligible orders (orders over $50).
4. International Shipping
We offer international shipping services and support delivery to more than 200 countries around the world.
Duties and Taxes: International orders may incur additional customs duties, import taxes, or other fees required by other countries. This fee is borne by the consignee and will be collected by local customs or courier during delivery.
5. Order Tracking
Tracking Service: All orders are provided with tracking service. After shipment, we will provide a tracking number via email or SMS, and you can check the latest shipping status of your order at any time.
Delivery Status: You can check the delivery status through our official website or the official website of the selected courier.
6. Address and Delivery Issues
Accuracy: Please make sure to provide the correct delivery address and contact information. We are not responsible for compensation or re-shipping if the delivery problem is caused by an incorrect or incomplete address.
Undeliverable: If we are unable to deliver to the address provided, we may contact you to confirm alternative delivery information. If the issue is not resolved, the order will be cancelled and you will receive a refund.
7. Delays and Unexpected Situations
Force Majeure: We are not responsible for delays caused by force majeure such as weather, traffic, customs inspections, holidays, etc., but we will do our best to ensure timely delivery.
Delay Notice: If a shipping delay occurs, we will notify customers as early as possible with updated information and estimated arrival time.
8. Damage and Loss
Shipping Damage: If the product is damaged when you receive the package, please contact our customer service team within 48 hours and provide relevant photos. We will provide you with a refund or replacement.
Lost Package: If your package is lost during transportation, you can contact us by providing the tracking number. We will assist in investigating and provide you with a solution as much as possible.
9. Returns and Exchanges
Return Policy: If you are not satisfied with the clothing you purchased, you can return it within 30 days of receipt. The returned product must be in its original condition, unworn and unwashed, and with tags intact.
Exchange Policy: If you wish to exchange an item, please ensure that the item has not been worn or washed and is in its original packaging. Shipping costs for exchanged items are at your expense.
Contact Us
If you have any questions about our shipping policy or have any issues with delivery, please feel free to contact our customer service team at talk@clovioo.com. We will be happy to help!