Return & Exchange
We are committed to providing you with the best shopping experience. If you are not satisfied with the product after receiving the clothing, our return and exchange policy will help you solve the problem easily. Here is our return and exchange policy:
1. Return Policy
Return Time: You can apply for a return within 30 days after receiving the product.
Return Conditions:
The product must be in an unused, unworn, and unwashed state.
The product must be kept in its original packaging with intact labels.
The product should not have any obvious wear, damage or stains.
Return Process:
Please apply for a return through our customer service team and provide the order number, purchased product information and reason for return.
Customer service will provide you with the return address and return instructions.
Please make sure that your order information is included in the return package so that we can process your return application.
Return Fees:
If the return is due to our sending the wrong product or the product has quality problems, we will bear the return shipping costs.
If the return is due to personal reasons (such as dislike, inappropriate size, etc.), the return shipping fee is borne by you.
Refund processing:
Once we receive your return and confirm that it meets the return conditions, we will complete the refund within 7 working days.
The refund will be returned to your original payment account, and the specific arrival time depends on your payment method.
Return address: 117 rue de Charenton 75012 Paris, France
2. Exchange policy
Exchange time: You can apply for an exchange within 30 days after receiving the product.
Exchange conditions:
The product must be unused, unworn, and unwashed.
The product must keep the original packaging and labels intact.
The exchanged product should not have any damage, stains or other bad conditions.
Exchange process:
Please apply for an exchange through our customer service team and provide the order number, product information and exchange requirements.
Customer service will provide you with the exchange address and specific steps.
The exchanged product must be sent back to our designated return address with an exchange application form attached.
Exchange Fees:
If the exchange is due to product quality problems or we sent the wrong product, we will bear the shipping costs.
If the exchange is due to size problems or changes in personal preferences, the exchange shipping costs are borne by you.
Exchange Processing:
Once we receive your returned product and confirm that it is eligible for exchange, we will send you a new product within 7 business days.
If the exchange product you requested is sold out or unavailable, we will negotiate with you for a refund or other alternatives.
3. Inapplicable Return/Exchange Situations
The following situations are not applicable for return or exchange:
The product has been used or worn or washed.
The product has no original tags or packaging, or the tags have been removed.
Specially priced, promotional or customized products (if any) are generally not applicable for return or exchange unless there is a quality problem with the product.
4. Special Instructions for Return and Exchange
Gift Return and Exchange: If the purchase of the product comes with a gift and you request a return, the gift must also be returned. If the gift is not returned, the return will be processed as if the gift was not included.
Discounted items: If the item you purchased is on sale or discounted, the refund amount will be based on the actual amount paid for the item when you return or exchange it.
5. Contact Customer Support
If you have any questions about the return and exchange policy or need further assistance, please feel free to contact our customer service team at talk@clovioo.com. We will do our best to ensure that your issue is resolved quickly!