FAQS
1. How do I choose the right size for my sportswear?
We recommend that you refer to the size guide provided on each product page and choose according to your height, weight, chest circumference, waist circumference and other data. If you are between two sizes, it is recommended to choose a more suitable size according to your wearing habits (loose or fitted). If you have any questions, you can also contact customer service for size recommendations.
2. Can the order be modified or cancelled after submission?
If the order has not been shipped, you can contact online customer service or send an email to request modification or cancellation of the order.
Warm reminder: Once the order enters the shipping process, it cannot be changed or cancelled. You need to wait for the receipt and follow the return process.
3. What payment methods are supported?
We support a variety of payment methods, including:
Credit/Debit Cards (Visa, Mastercard, American Express, Discover, etc.)
Supported payment methods automatically adjust based on your location. See our checkout page for a full list.
4. How long will it take to ship after placing an order?
Generally, the order will be shipped within 1-2 working days. After shipment, we will send the logistics tracking number by email for you to track the package.
5. How long is the shipping time?
Depending on the delivery address, the shipping time is usually:
Standard shipping: 7-15 working days
There may be delays during holidays or special periods, please understand.
6. Where can I check the status of my order?
You can log in to your account and check the real-time status on the “My Order” page. You can also use the logistics tracking number we sent to you to track it through the express official website.
7. What if there is a problem with the received goods?
If the goods you received are damaged, mis-sent, missing, etc., please contact us through customer service within 48 hours after receipt and provide relevant photos. We will handle it for you as soon as possible and support replacement or refund.
8. What conditions must be met for return?
The goods must be kept unused, unwashed, undamaged, with intact tags and original packaging, and you must apply for return within 30 days after receiving the goods. For detailed return conditions, please refer to our return and exchange policy.
9. Do I need to bear the shipping costs?
We will bear the return shipping costs for returns and exchanges due to quality issues or wrong goods.
For returns and exchanges due to personal reasons (such as inappropriate size, change of personal preferences), the buyer must bear the shipping costs.
10. Does the product support exchange?
Yes. If you need to change the size or color, please submit an exchange request within 30 days. For detailed operation procedures, please refer to the Return and Exchange Policy.
11. Are your sportswear machine washable?
Most sportswear can be machine washed in cold water and gentle mode. However, in order to extend the life of the clothing, we recommend:
Wash on the reverse side
Use mild detergent
Avoid bleaching
Hang to dry, high temperature drying is not recommended
For specific washing and care recommendations, please refer to the label instructions inside the product.
12. How can I contact Clovioo?
You can contact us in the following ways:
Online customer service (weekdays 9:00-18:00)
Email: talk@clovioo.com
Contact form: Click “Contact Us” at the bottom of the website
We promise to respond to your inquiry within 24 hours.